Shipping Policy
One of the key things we pride ourselves on is our customer service and one of the most important aspects of our customer service is getting you your product on time! But not only do we want to get it to you on time, we want to make sure we are using a reliable courier so the experience for you is the best possible. That's why our customers who are a part of vapofit.com's Customer Loyalty program can enjoy various tiers of shipping within the United States of America.
Signature Requirement
All orders shipped through vapofit.com are shipped with signature required by default unless otherwise requested. Please reach out to us in advance of your order being shipped if you would like it shipped without a signature.
vapofit.com is not responsible for packages that are lost or stolen when a package is requested to be shipped without a signature requirement.
Damaged or Missing Packages
vapofit.com must be made aware of any issues with delivery within 24 hours of delivery. Damaged or missing items after the 24 hour period while need to be handled under manufacturer warranty or through a claim with the courier.
Shipping Destination
Due to our vendor agreements with the brands that we carry, we are unable to ship outside of the United States.
How Soon Will My Order Ship
We strive for every item we have on the website to be in stock and ready to ship the same day. So if your order is in stock and you place your order before 1pm PST, it will ship that same day.
Sometimes, we like to give our customers the opportunity to place orders on backordered items or pre-orders. In those situations, it will be clearly written on the page that the product is backordered or available for pre-order. Pre-order and backordered items will be shipped out once the item is back in stock on a first come, first serve basis.
Questions About Shipping
If you have any questions about shipping or any other concerns, please email us at qianjiande@vapofit.com.
Signature Requirement
All orders shipped through vapofit.com are shipped with signature required by default unless otherwise requested. Please reach out to us in advance of your order being shipped if you would like it shipped without a signature.
vapofit.com is not responsible for packages that are lost or stolen when a package is requested to be shipped without a signature requirement.
Damaged or Missing Packages
vapofit.com must be made aware of any issues with delivery within 24 hours of delivery. Damaged or missing items after the 24 hour period while need to be handled under manufacturer warranty or through a claim with the courier.
Shipping Destination
Due to our vendor agreements with the brands that we carry, we are unable to ship outside of the United States.
How Soon Will My Order Ship
We strive for every item we have on the website to be in stock and ready to ship the same day. So if your order is in stock and you place your order before 1pm PST, it will ship that same day.
Sometimes, we like to give our customers the opportunity to place orders on backordered items or pre-orders. In those situations, it will be clearly written on the page that the product is backordered or available for pre-order. Pre-order and backordered items will be shipped out once the item is back in stock on a first come, first serve basis.
Questions About Shipping
If you have any questions about shipping or any other concerns, please email us at qianjiande@vapofit.com.